Our team is on scheduled vacation from May 1st - 20th.

All orders placed during our vacation period will ship-out, starting May 23rd (in the order they were received). 

** We're offering a special discount for ALL orders placed during April 26 to May 18th**

Get 8% OFF your entire order by using the following discount code: MAYVACAY-8%OFF!

 OR.... Get $10 OFF your order with the following discount code: MAYVACAY-TAKE10!

- Minimum order of $50
- Discount codes are one-time use
- Valid from April 26 - May 18th

How do I apply the discount code?
On mobile, input the code in the last step of the checkout - "Payment section"

Our team will be on vacation from May 1st - 20th.

All orders placed by April 24th are guaranteed to ship out before the scheduled vacation period.

If you have items in your wishlist, please order before April 24th!

All orders placed after April 24th - and during our vacation period - will begin to ship-out starting May 23rd.

If you have any questions, please contact daniel@gochujar.com

We have resumed shipping non-food items to Australia (via UPS).

Restrictions are still in place for shipping food items.
But non-food items - ceramics, cooking ware and beauty products - are okay to ship to Italy!

We'll post another notice when all restrictions lift.

Currently, the average delivery time to most countries is 2-3 weeks.
It may take longer at times - especially during severe weather, holidays or a spike in COVID situation.

Updates to your tracker are made by two different parties:

WHILE YOUR PARCEL IS IN KOREA, the Korea Postal Service is responsible for making updates to the tracker.

ONCE THE PARCEL LEAVES KOREA, it is handed over to your country's Postal Service and will be responsible for making updates.

If you haven't see updates to your tracker in a while - it is most likely queuing at your country's Customs Office for clearance.

Updates to the tracker are posted AFTER the parcel clear Custom Office. 

Please be patient - at times, there are delays or congestion at Customs Offices due to severe weather, worsening COVID situation or spikes in parcel load during Holiday seasons. 

Note: If it passes 3 weeks without any status updates, please contact daniel[at]gochujar.com for further help.

____
For Korea Postal Service Tracking Tool, click here.
For Global Tracking Tool, click here or... try your country's post office website. 

We have resumed shipping non-food items to Australia (via UPS).
 
Restrictions are still in place for shipping food items - so don't order those.

But non-food items - like ceramics, cooking ware and beauty products - are now being fulfilled!

We'll post another notice when all restrictions lift.

Due to COVID-19 restrictions, we are able to ship to a limited number of countries (via Korea Post).

Countries we CAN deliver to at the moment:

US, UK, Canada, *Australia, Singapore, Germany, France...

plus... Azerbaijan, *Australia, Austria, Austria, Bangladesh, Belgium, Bhutan, Brazil, Cambodia, Canada, Chile, China, Czech Republic, Denmark, Ethiopia, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Israel, Japan, Kazakhstan, Kenya, Luxembourg, Malaysia, Mexico, Mongolia, Netherlands, New Zealand, Nigeria, Norway,  Oman, Phillipines, Poland, Qatar, Russia, Saudi Arabia, Singapore, Slovenia, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Turkey, UAE, Ukraine, US, UK, Uzbekistan, Vietnam. 

*For Australia: We can only ship-out non-food items for the time being (via UPS). 

(Last updated on Oct 29, 2021) 

Your product reviews help us in a meaningful way!

It signals to other customers on whether to purchase a specific product.

And it gives us feedback on whether to continue sourcing the current product (or to replace it with a better product).

We know it takes a few minutes away from your workflow.

So we'll credit your account with $1.50 for each product review!

To write a product review, simply navigate to the product page and click on the "Write Review" button.

Or check your email (check SPAM folder?) for the link to write a review. 

Our flat-rate international delivery fee is now $5.

However, if you order 2 or more items - no shipping fee!

(Our fee has slightly increased from $3 to $5 to cover COVID-related fees that we're incurring on each outbound parcel.)

Note: Some product pages may still indicate a $3 flat shipping fee - but ignore this. We'll need some time to make the changes on each product page. 

(Last updated on March 15, 2021) 

Gochujar Global is open! 

Gochujar Global was created specifically to serve customers from international countries  - outside of the US.

Gochujar and Gochujar Global have the same identical products. But there is one key difference. Product prices in Gochujar Global are lower than Gochujar. The price difference ranges on average from $3-10, depending on the weight of the product. This is due to the fact that international shipping costs to the US has sharply increased in July 2020.  

So if you're a non-US customer, shop here at Gochujar Global. 

What countries can Gochujar Global deliver to?  

During normal circumstances, we can ship Gochujar products to just about every country in the world. 

However, due to the ongoing pandemic, cargo flight routes from Korea have been significantly reduced. As such, we can only ship to the following countries for the time being: 

- GERMANY
- VIETNAM
- UK
- JAPAN
- CANADA
- THAILAND
- PHILLIPINES
- HONG KONG
- ITALY
- RUSSIA
- LUXEMBOURG

(AUSTRALIA is still not available for international shipping right now). 

We will update this list as soon as new countries becomes available.  

Q: How long will does delivery take during COVID? 

Typically, it takes 7-10 during normal times. But due to the pandemic, delivery is being delayed. 

You can expect 2-3 weeks for total delivery time.

Q: I'm a returning customer from Gochujar - what about my store credits?

We have transferred your account information to Gochujar Global. However, due to privacy laws, we can not migrate your login/password credentials.

To remedy this, we have sent you an email with an activation link. Please click on the link to sign-up (using the same email) and create a new password for Gochujar Global.

Then you'll see all of your store credit/account details as before. 

Q: There's a discrepancy in store credit balance. 

No worries - please email me at daniel[at]gochujar.com and we can sort it out for you.