FAQ, shipping & refunds

We deliver to 100+ countries, including the UK, Canada, Australia, Singapore, Japan, Germany, France, Hong Kong, New Zealand, Italy and Israel, plus Austria, Belgium, Brazil, China, Denmark, Finland, Greece, India, Indonesia, Luxembourg, Malaysia, Mexico, Netherlands, Norway, Philippines, Russia, Saudi Arabia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UAE, Vietnam and more.

Delivery takes about 1–2 weeks, shipping is a flat $5 (free if your order has 2+ items), and you pay in USD.

⚠️ Spain: we can't ship food items right now. Everything else ships as usual.

🇺🇸 In the U.S.? Please order from gochujar.com.

✉️ Can't see your country? Email us and ask.

In Korea. Every product is sourced and shipped from here.

We deliver to 100+ countries, including the UK, Canada, Australia, Singapore, Japan, Germany, France, Hong Kong, New Zealand, Italy and Israel. Delivery takes about 1–2 weeks, shipping is a flat $5 (free if your order has 2+ items), and you pay in USD. Can't see your country? Email us and ask.

About 1–2 weeks to most countries. Customs and local postal services can add time, and some destinations take longer.

Yes, we do. Email daniel@gochujar.com and tell us the product, the amount and which country you'd like it shipped to.

Same products, different delivery areas. Gochujar ships only to the U.S., and Gochujar Global ships everywhere else. If you're in the U.S., shop at gochujar.com.

Korea Post and FedEx. Once your parcel reaches your country, your local postal service delivers it. You can follow it any time on our tracking page.

A flat $5 to any country, and free when your order has two or more items.

Typically within 1–3 business days of your order. If something is out of stock, we’ll email you with the expected delay.

In the shipping confirmation email we send when your order leaves. It often lands in spam, so check there first.

Larger orders ship in several boxes, each with its own tracking number, so check your email for all of them. Splitting keeps shipping costs down (large boxes are charged by size) and helps parcels clear your country's customs faster.

Pop your tracking number into our tracking page. It works for Korea Post numbers (like “LK123456789KR”) and FedEx numbers.

That's usually normal. Once your parcel reaches your country, your local postal service takes over the updates, and holidays, bad weather or backlogs can pause them. Sometimes they all appear at once. If nothing has changed in 3 weeks, email us.

If your order hasn’t shipped yet, update the address in My Account and email us too. If it has shipped, we can’t reroute it — contact your local post office with the tracking number and ask about correcting the address.

We can reship it once the new postage is paid, or give you a partial refund. For a partial refund, the postage already paid is deducted and food items can’t be refunded.

Full refund if your parcel is lost in transit or arrives damaged. Partial refund if delivery fails and the parcel returns to Korea: we deduct the postage already paid, and food items aren’t refundable (non-food items can be restocked and refunded). You can also ask us to reship a returned parcel once the postage is paid.

We can’t refund or exchange if: you’ve changed your mind (size, colour, etc.); the product was damaged through use or handling; only the outer box has cosmetic damage and the product is fine; you refused delivery, or refused to pay customs fees, VAT or similar, and the parcel came back; or Customs opened the parcel and it’s reported as damaged.

We inspect everything before it ships, but things can get damaged in transit. Email daniel@gochujar.com within 10 days of delivery with photos or video, and keep the item and packaging until we’ve sorted it out. If it was clearly damaged in shipping, we’ll refund you in full or send a replacement. We may ask you to send the damaged item back first; if we do, we’ll cover the return postage. We can’t help if more than 10 days have passed, there’s no photo or video, the product has clearly been used, Customs opened it for inspection, or our assessment finds it wasn’t damaged in shipping or defective. A note on fermented foods: gochujang, doenjang and liquid extracts can seep slightly from the lid because of air-pressure changes during the flight. This isn’t considered damage and isn’t eligible for a refund or exchange.

Email daniel@gochujar.com within 10 days of delivery with your order number, a photo of everything you received and a photo of the shipping label. We’ll ship you the correct or missing item at no cost. If it’s out of stock, we’ll refund it instead.

If your tracker hasn't updated in 3 weeks, email us and we'll open a trace with Korea Post. If it's confirmed lost, you'll get a full refund. Lost parcels are rare. Usually it's waiting at customs or your local post office.

We can't refund for delays. Delivery estimates come from Korea Post and most parcels arrive on time, but the last stretch depends on customs in your country and your local post office, which neither Korea Post nor we control.

We can’t refund products that Customs seizes, refuses or sends back to Korea.

Yes. We may refuse customers who repeatedly abuse our policies — for example, repeated damage or delivery claims, chargebacks or fraud. Those accounts are flagged.

Yes, for a full refund, as long as we haven't started processing it. Cancel from your Order Status page or email us right away. Once processing has started, it can't be cancelled.

Usually, if you email us within 24 hours of ordering. Once it has shipped, we can’t make changes.

Both. Cards are processed through PayPal, but you don’t need a PayPal account.

1. At checkout, click “Pay now”. A PayPal window will open.

2. Choose “Pay with Debit or Credit Card”.

3. Enter your card details and turn OFF “Save info & create your PayPal account”.

4. Fill in your card details and choose “No” (on mobile, slide to “No”) when asked to create a PayPal account.

4. Click “Pay Now”. No PayPal account needed.

Don't see the card option? PayPal doesn't offer guest checkout in every country. If it's not available where you are, you'll need a free PayPal account to complete your order.

Yes. Payments go through PayPal, so we never see or store your card details.

Email us a screenshot of your cart and your PayPal email address, and we’ll send you a PayPal invoice you can pay in a few clicks.

Log in, open your cart and choose your store credit from the drop-down menu.

On desktop, enter it on the payment page after your cart. On mobile, the field is at the bottom of the payment page.