Updates

Latest announcements

News about shipping and the store, newest first.

Shipping update

Oct 23, 2026

New Shipping Policy

From October 23, 2026, the $5 flat rate and free shipping on 2+ items have ended. Here's the new policy in short:

✓ Free shipping on every order from $200, worldwide

✓ Always free to the UK, Canada, Australia, Japan, Singapore and 7 more countries

✓ EU orders under $200 arrive duty-paid: nothing to pay at your door

What you pay at checkout (USD)

Where you are

Under $100

$100–$199

$200+

Extra to pay on delivery?

UK, Canada, Australia, Japan, Singapore + 7 more

Free

Free

Free

Local VAT/GST, if any. Set and collected by your country; we can't prepay it

Norway, Switzerland, UAE, Israel, Mexico, South Africa

$5

$5

Free

Local VAT/GST, if any. Set and collected by your country; we can't prepay it

Germany

$7.99

$23.99

$23.99–$109.99

Nothing

Netherlands, Sweden

$12.99

$27.99

$27.99–$109.99

Nothing

Other EU countries

$17.99

$12.99

Free

Nothing under $200; about 15–20% in duties from $200

Rest of the world

$14.99

$14.99

Free

Local VAT/GST, if any. Set and collected by your country; we can't prepay it

Where you are

Under $100

$100–$199

$200–$249

$250–$499

$500+

Extra to pay on delivery?

UK, Canada, Australia, Japan, Singapore + 7 more

Free

Free

Free

Free

Free

Local VAT/GST, if any. Set and collected by your country; we can't prepay it

Norway, Switzerland, UAE, Israel, Mexico, South Africa

$5

$5

Free

Free

Free

Local VAT/GST, if any. Set and collected by your country; we can't prepay it

Germany

$7.99

$23.99

$23.99

$54.99

$109.99

Nothing

Netherlands, Sweden

$12.99

$27.99

$27.99

$54.99

$109.99

Nothing

Other EU countries

$17.99

$12.99

Free

Free

Free

Nothing under $200; about 15–20% in duties from $200

Rest of the world

$14.99

$14.99

Free

Free

Free

Local VAT/GST, if any. Set and collected by your country; we can't prepay it

Germany, the Netherlands and Sweden from $200: $23.99 (Germany) or $27.99 (Netherlands, Sweden) up to $249, $54.99 up to $499, and $109.99 from $500, with all duties and taxes included.

Why the change?

The EU has changed its import rules for low-value parcels (orders of €150 or less, the ones covered by IOSS, the EU's import VAT scheme). Since July 2026, every parcel carries a €3 customs duty per item type on top of VAT, and a new EU customs handling fee is on the way. With the surge in air-freight costs this year, shipping from Korea has also become much more expensive, so we can no longer offer a flat $5 rate. Instead, every order of $200 or more ships free, and we now prepay EU duties at checkout so there are no surprise bills at your door.

Read the EU's new rules →

You'll always see your exact shipping cost at checkout before you pay. Questions? Email daniel@gochujar.com. We reply within 24 hours.

— Gochujar Team

Shipping update

Oct 4, 2026

Food orders to Spain are paused

Spanish customs is now strictly enforcing its food import rules. Food parcels are being refused and either sent back or discarded, so we've stopped shipping food items to Spain for now.

Everything else still ships as usual, including ceramics, cookware, kitchenware and beauty products. If your cart has food in it, please take those items out before checking out. Any order that still includes food will be cancelled.

We'll post here as soon as this changes. Questions? Email daniel@gochujar.com.

— Gochujar Team

For U.S. customers

Mar 5, 2026

Import tax reduced to 10% (previously 15%)

Good news! Following recent updates to U.S.–South Korea tariff policy, the import tax on U.S. orders has dropped from 15% to 10%. This rate may change again depending on U.S. trade policy.

The 10% applies to product value only — shipping is excluded.

Thank you for your support as we keep serving U.S. customers through the tariff changes.

— Gochujar Team

For U.S. customers

Oct 27, 2025

A 15% import tax now applies at checkout

Update: reduced to 10% on Mar 5, 2026 — see above.

Because of recent U.S. tariff policy changes, a 15% import tax is now charged at checkout on all U.S. orders.

It’s calculated automatically and shown under “Estimated Taxes” on the PayPal checkout page before you pay. It applies to product value only — shipping is excluded.

There are no additional charges during delivery. If U.S. import rules change, we’ll update the tax right away.

— Gochujar Team

Known issue

Sep 3, 2025

Some product images may not display correctly

Some product images might not appear properly while we complete a major server migration. We’re working on it — thank you for your patience.

Need details about a specific product?

Email daniel@gochujar.com

— Gochujar Team

Frequently asked questions

Shipping & delivery

How long does delivery take?

About 2 weeks to most countries.

How do I get free shipping?

Spend $200 or more and shipping is free to every country we ship to. To the UK, Canada, Australia, Singapore, Japan, New Zealand, Hong Kong, Malaysia, the Philippines, Indonesia, India and Cambodia, it's free on every order, with no minimum.

My tracking hasn’t updated. Is everything okay?

Usually, yes. Korea Post tracks your parcel until it leaves Korea. After it clears customs in your country, your local postal service takes over, so a quiet stretch in between is normal. If nothing changes in 3 weeks, email us.

Can you deliver a gift to someone in Korea?

Yes — we’re asked this often! Enter the recipient’s address in English at checkout and we’ll convert it to Korean for delivery. Orders within Korea usually arrive in 2–3 days.

Payment

How do I use a discount code?

Enter it at the payment step. On mobile, you’ll find it in the last step of checkout under “Payment”. On desktop, it’s on the payment page right after your cart.

How do I use my store credit?

Log in, then open your cart. Choose your store credit from the drop-down menu and it’s applied to your order.

PayPal isn’t working for me. What can I do?

Email a screenshot of your cart to daniel@gochujar.com and we’ll send you a PayPal invoice you can pay in one click.

Reviews

How much store credit do I get for a review?

$1.50 for every product review. Your reviews help other shoppers decide, and they tell us which products are worth sourcing again. To leave one, click “Write Review” on the product page or use the link in your review email (it sometimes lands in spam).

Why are some reviews marked “verified” and others not?

Every review comes from a real customer. Some are imported from our U.S. store, gochujar.com. Those orders weren't placed on this store, so they don't show the “verified” badge.

Have other questions?

Read our full FAQ or email us — we reply personally.