Shipping policy

Gochujar Global ships from Korea to more than 100 countries. Here's what shipping costs, how long it takes, and what to do if something goes wrong along the way.

Last updated: October 23, 2026

Where we ship

We deliver to more than 100 countries, including the UK, Canada, Australia, Singapore, Japan, Germany, France, Hong Kong, New Zealand, Italy and Israel. Can't see your country at checkout? Email us and ask.

Spain: we can't ship food items to Spain right now. Everything else ships as usual.

United States: please order from gochujar.com, our U.S. store.

Shipping cost

Find your country, then your order total. That one amount is everything you pay us for delivery, including import duties where we prepay them. The last column shows any import or customs fees your country may charge when the parcel arrives.

Shipping, paid at checkout (USD), by order total

Import duties and taxes

Germany, the Netherlands and Sweden: we pay the import duties and VAT for you and add them at checkout: $7.99 on orders under $100, $19.99 from $100, $49.99 from $250, and never more than $99.99. There's nothing to pay when your parcel arrives.

Other EU countries, orders under $200: your delivery price already includes import duties, VAT and the EU customs handling fee. There's nothing to pay when your parcel arrives.

Other EU countries, orders of $200 and over: shipping is free, and your country's customs will collect import duties and VAT when the parcel arrives, usually about 15–20% of the order value.

All other countries: your country may charge import duties, VAT, GST or customs fees on arrival. These are set by your country, not by us, and are the customer's responsibility.

We declare every parcel at its real value and fill in customs forms in full, which keeps delays to a minimum. Customs decisions are outside our control, and we can't refund products that customs seizes, refuses or returns. Some foods can't be imported into certain countries, so please check your country's rules if you're unsure.

Why EU shipping changed: since July 2026, the EU charges a €3 customs duty on every low-value parcel (per item type), and a new customs handling fee is on the way. We now pay these for you on most EU orders, so the price at checkout is the final price.

Processing and delivery

Orders typically leave Korea within 1–3 business days of the order date. If something is out of stock, we'll email you with the expected delay.

Delivery takes about 1–2 weeks to most countries. This is an estimate: customs processing, carrier backlogs, holidays and weather can all add time, and some destinations take longer.

Carriers and tracking

We ship with Korea Post or FedEx. Korea Post parcels are handed to your country's postal service once they arrive, and your local post office delivers them to your door.

When your order ships, we'll email you a tracking number. It often lands in spam, so check there first. You can follow your parcel on our tracking page, which works for both Korea Post and FedEx numbers.

Larger orders may ship in several boxes, each with its own tracking number. If only part of your order arrives, check your email for the other tracking numbers.

Delays and lost parcels

Tracking often pauses while a parcel clears customs or passes to your local postal service, and updates can appear all at once. If there's been no update for 3 weeks, email us and we'll open a trace with Korea Post. If the parcel is confirmed lost, you'll get a full refund. See our refund policy for details.

Shipping address

Please check your address before you order. If you spot a mistake before your order ships, update it in your account and email us right away. Once a parcel has shipped, we can't reroute it, but your local post office may be able to help with the tracking number.

Parcels returned to Korea

If a parcel can't be delivered and comes back to Korea, we can reship it once the new postage is paid, or give you a partial refund under our refund policy. The original postage is deducted, and returned food items can't be refunded.